Carpet Cleaners E16 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners E16 provides carpet and related cleaning services to residential and commercial clients. By booking a service with us, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Carpet Cleaners E16.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company requesting and accepting the provision of services by Carpet Cleaners E16.
Services means carpet cleaning and any other cleaning or related services agreed in writing or verbally between Carpet Cleaners E16 and the Client.
Premises means the property or properties where the Services are to be carried out.
Technician means an operative or representative of Carpet Cleaners E16 who performs the Services.
2. Scope of Services
Carpet Cleaners E16 provides carpet cleaning and related services in the E16 area and surrounding locations as agreed at the time of booking. The specific Services to be carried out, including any additional tasks, will be confirmed with the Client during the booking process.
Any description of the Services on our website, advertising materials or verbal communication is for guidance only and shall not form part of the contract unless expressly agreed. The Technician will carry out the Services with reasonable care and skill and in accordance with industry practice.
3. Booking Process
3.1 Bookings may be made by the Client through our website contact form or by other contact methods as we make available from time to time. A booking is not confirmed until it has been acknowledged by Carpet Cleaners E16.
3.2 At the time of booking, the Client must provide accurate information regarding the Premises, parking arrangements, access restrictions, type and approximate size of areas to be cleaned, and any particular concerns such as heavy soiling, stains or damage.
3.3 Carpet Cleaners E16 reserves the right to amend or cancel a booking if the information provided by the Client is incomplete or inaccurate, or if the Technician on arrival considers that the work requested falls outside the agreed scope or presents a health, safety or environmental risk.
3.4 The Client is responsible for ensuring that a person aged 18 or over is present during the appointment to grant access and discuss any specific requirements. If access cannot be gained to the Premises, the visit may be treated as a late cancellation and charges may apply as set out in these Terms and Conditions.
4. Estimates and Pricing
4.1 Any price quoted prior to the commencement of Services is an estimate based on the information provided by the Client. Carpet Cleaners E16 reserves the right to adjust the final price if the actual condition, size or layout of the Premises differs from that described.
4.2 Where possible, any price adjustment will be agreed with the Client before work continues. If the Client does not agree to the revised price, Carpet Cleaners E16 may decline to proceed with the Services, and a call-out or cancellation fee may be payable.
4.3 All prices are expressed in pounds sterling. Unless expressly stated otherwise, prices are inclusive of labour, standard cleaning materials, and the removal of general waste generated by the completion of the Services in accordance with applicable waste regulations.
5. Payments and Invoicing
5.1 Payment is due on completion of the Services unless otherwise agreed in writing. For certain bookings, including commercial contracts or large projects, Carpet Cleaners E16 may require a deposit or partial prepayment.
5.2 Payment may be made by the methods accepted by Carpet Cleaners E16 at the time of service. The Client is responsible for ensuring that funds are available and that payment details are valid.
5.3 For account Clients, or where invoicing terms are agreed in writing, payment must be made within the agreed period from the date of the invoice. If no period is specified, payment is due within 14 calendar days.
5.4 If payment is not received by the due date, Carpet Cleaners E16 reserves the right to charge interest on the overdue amount at the statutory rate permitted under UK law and to recover reasonable costs incurred in the collection of outstanding sums.
6. Cancellations and Rescheduling
6.1 The Client may cancel or reschedule a booking by providing notice to Carpet Cleaners E16. Notice must be given by a direct communication method recognised by the company.
6.2 If the Client cancels or reschedules an appointment more than 24 hours before the scheduled start time, no cancellation fee will normally be charged.
6.3 If the Client cancels or reschedules within 24 hours of the scheduled start time, Carpet Cleaners E16 may charge a cancellation fee up to 50 percent of the estimated price to cover allocated time and resources.
6.4 If the Technician is unable to gain access to the Premises, or if the Client is not present when required to provide access, this may be treated as a late cancellation and a fee may be charged in line with clause 6.3.
6.5 Carpet Cleaners E16 reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to severe weather, traffic disruption, equipment failure, staff illness, or safety concerns. In such cases, the Client will be offered an alternative appointment. Carpet Cleaners E16 will not be liable for any loss arising from such cancellations or rescheduling.
7. Client Responsibilities
7.1 The Client must ensure that the Premises are reasonably accessible, safe and prepared for the Services. This includes arranging suitable parking, ensuring clear access to the areas to be cleaned, and removing fragile or valuable items where reasonably possible.
7.2 The Client must inform Carpet Cleaners E16 in advance of any known risks, allergies, sensitivities, or restrictions relating to the use of cleaning products or equipment at the Premises.
7.3 The Client is responsible for ensuring that any alarms are deactivated or suitable access codes are provided, and that pets and children are supervised or kept away from the areas being cleaned for the duration of the visit and for any recommended period afterward.
8. Cleaning Results and Limitations
8.1 Carpet Cleaners E16 will use professional judgment, appropriate cleaning methods and products to achieve the best possible results. However, due to the condition, age, type of fibres, previous cleaning or treatment, and nature of stains, Carpet Cleaners E16 cannot guarantee complete stain removal or restoration of carpets to an as-new appearance.
8.2 Pre-existing damage, wear and tear, discoloration, odours and inherent defects in carpets or flooring may affect the outcome of the Services. The Technician will, where possible, draw the Client's attention to such issues before work commences.
8.3 Advice given by Carpet Cleaners E16 regarding aftercare, drying times and use of treated areas is for guidance only and may vary depending on environmental conditions. The Client is responsible for following any reasonable instructions provided to reduce the risk of damage or accidents after the service.
9. Liability and Insurance
9.1 Carpet Cleaners E16 will exercise reasonable care in the provision of the Services and will maintain appropriate public liability insurance as required by law and industry practice.
9.2 To the fullest extent permitted by law, Carpet Cleaners E16 shall not be liable for any indirect, consequential, or purely economic loss, loss of profit, loss of use, loss of opportunity or loss of goodwill arising out of or in connection with the Services.
9.3 Carpet Cleaners E16 will not be liable for damage arising from pre-existing defects, wear or tear, delamination, loose seams, weakened fibres, unstable dyes, or poor installation of carpets or flooring.
9.4 The Client must report any alleged damage or issue arising from the Services in writing within 48 hours of completion of the work. Carpet Cleaners E16 will investigate and, if appropriate, may arrange an inspection. Failure to notify within this period may affect our ability to consider a claim.
9.5 In any event, the total liability of Carpet Cleaners E16 for any claim arising out of the provision of the Services shall be limited to the amount paid or payable by the Client for the specific service in question, except where such limitation is prohibited by law.
10. Health, Safety and Environmental Compliance
10.1 Carpet Cleaners E16 and its Technicians will comply with applicable UK health and safety legislation in the provision of the Services.
10.2 The Client must ensure that the Premises are free from hazards that may pose a risk to the Technician or others, including but not limited to exposed wiring, unsafe flooring, and hazardous materials. If conditions at the Premises are deemed unsafe, the Technician may suspend or cancel the Services, and a fee may be payable.
10.3 Carpet Cleaners E16 uses cleaning solutions and processes selected to be effective and safe when used as directed. If the Client has any concerns about specific materials or sensitivities, these must be raised before work begins.
11. Waste Regulations and Disposal
11.1 Carpet Cleaners E16 will manage and dispose of waste generated as a result of the Services in accordance with relevant UK waste regulations and local authority requirements.
11.2 General waste arising from the cleaning process, such as used cleaning materials and minor debris removed from carpets, will be collected and disposed of responsibly. Where necessary, waste may be stored temporarily at the Premises pending lawful collection.
11.3 Carpet Cleaners E16 is not responsible for the removal of large items, household rubbish, construction waste or hazardous materials unless expressly agreed in writing as part of a separate service scope, which may be subject to additional charges and specific regulatory requirements.
11.4 The Client must not request or require any disposal of waste that would breach UK legislation or local authority rules. Carpet Cleaners E16 reserves the right to refuse any request that might contravene applicable regulations.
12. Complaints and Dispute Resolution
12.1 If the Client is dissatisfied with any aspect of the Services, they should notify Carpet Cleaners E16 as soon as reasonably possible, and in any event within 48 hours of completion, so that we have the opportunity to investigate and, where appropriate, rectify the issue.
12.2 At the discretion of Carpet Cleaners E16, a Technician may return to the Premises to inspect the work and, where justified, to re-perform all or part of the Services. This will normally be offered as the primary remedy where a service shortfall is established.
12.3 If a dispute cannot be resolved amicably, the parties may consider mediation or other forms of alternative dispute resolution before resorting to legal proceedings, where practical and appropriate.
13. Data Protection and Privacy
13.1 Carpet Cleaners E16 collects and processes personal data about Clients where necessary for the purpose of managing bookings, providing Services, processing payments, and complying with legal obligations.
13.2 Personal information will be handled in accordance with applicable UK data protection legislation. Client details will not be sold to third parties. Data may be shared with service providers only where necessary for the performance of the Services or as required by law.
14. Amendments to Terms and Conditions
14.1 Carpet Cleaners E16 may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or company policy.
14.2 The version of the Terms and Conditions in force at the time of booking will apply to the Services provided under that booking, unless a variation is expressly agreed in writing.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be removed or limited to the minimum extent, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by Carpet Cleaners E16 in exercising any right or remedy provided by law or under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.3 The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of Carpet Cleaners E16. The company may transfer its rights and obligations where this does not reduce the level of service to the Client.
16.4 These Terms and Conditions, together with any written confirmation of booking and agreed variations, constitute the entire agreement between Carpet Cleaners E16 and the Client in relation to the Services and supersede any prior understandings or agreements.
